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How to Resolve a "Saveback Failed" Error Message

Quickly fix this error by re-establishing the connection between iAnnotate and your storage location.

Have a document you cannot close or are you seeing a notification that says "Saveback Failed"?  

This error message pops up when the connection between iAnnotate and your storage location becomes disrupted in some way.


The best way to re-establish the connection is by re-saving your document manually. Use these steps to do so:

  1. Tap the document's orange tab along the top of your screen
  2. Select "Save to…"
  3. Choose the location you’d like to save the document to.

Good news! This process should resolve the connection and clear the error message.


Additional Tips


If you still see the “Saveback Failed” pop-up, reach out to our support team at help@folia.com. We’re here to help!     


Updated: January 2024