Quickly fix this error by re-establishing the connection between iAnnotate and your storage location.
BUG REPORT: We are aware of an issue in OneDrive for personal use and Dropbox that is preventing documents to save back to the original location. If you receive a saveback error and are using OneDrive or Dropbox the error likely will persist unless you save it outside of OneDrive or for Dropbox force close and reopen the app, then manually save with option 1 below.
Our team is actively working to resolve this issue.
Have a document you cannot close or are you seeing a notification that says "Saveback Failed"?
This error message pops up when the connection between iAnnotate and your storage location becomes disrupted in some way.
1. The best way to re-establish the connection is by re-saving your document manually. Use these steps to do so:
- Tap the document's orange tab along the top of your screen
- Select "Save to…"
- Choose the location you’d like to save the document to.
Good news! This process should resolve the connection and clear the error message.
Additional Tips
- If steps 1-3 don’t immediately resolve the issue, we recommend saving the document to a new location.
- Removing and reconnecting your storage location can re-establish the connection as well. Check out these articles to follow those steps:
- Have your cloud storage account credentials changed? If so, you'll need resync the connection between iAnnotate and your account by removing and re-adding the connection.
If you still see the “Saveback Failed” pop-up, reach out to our support team at help@folia.com. We’re here to help!
Updated: January 2024