How to Resolve a "Saveback Failed" Error Message

Quickly fix this error by re-establishing the connection between iAnnotate and your storage location.

Have a document you cannot close or are you seeing a notification that says "Saveback Failed"?  

This error message pops up when the connection between iAnnotate and your storage location becomes disrupted in some way.

The best way to re-establish the connection is by re-saving your document manually. Use these steps to do so:

1. Tap the document's orange tab along the top of your screen
2. Select "Save to…"
3. Choose the location you’d like to save the document to.
   
   

Good news! This process should resolve the connection and clear the error message.

Additional Tips

• If steps 1-3 don’t immediately resolve the issue, we recommend saving the document to a new location.
• Removing and reconnecting your storage location can re-establish the connection as well. Check out these articles to follow those steps:
  • Removing or Updating a Storage Connection in iAnnotate
  • Adding Storage Connections to iAnnotate
• Have your cloud storage account credentials changed? If so, you'll need resync the connection between iAnnotate and your account by removing and re-adding the connection.

If you still see the “Saveback Failed” pop-up, reach out to our support team at help@folia.com. We’re here to help!     

Updated: January 2024