When In Doubt, Try Force-Quitting The App.

Force quitting the app can often reset the app and is a great first step when trying to troubleshoot an issue.

To force quit do the following:

  • Swipe up from the bottom of the screen and pause in the center of the screen revealing smaller preview icons of all open apps

    or
  • Double-click the Home button (on an iPad with a Home button) revealing smaller preview icons of all open apps

    then

  • To close the App, swipe the App up and off the screen

      - for more detailed information visit Apple's help article here: Force Close an App